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Joe Marchese, Mar 09, 2010 03:00 PM
A great local Web experience has long been promised by the Internet, but very rarely delivered. However, with the rise of services like Yelp and Foursquare, and continued improvements in geo-filtering tools, it appears that local will finally live up to its potential.

How big a deal is figuring out local? Think of it this way: Google was built on local advertisers, through use of what was called the longtail. The struggle for local marketing and user experience has always been a question of content. Local merchants rarely have the resources to develop a quality digital presence; even when they could, the information would be out of date very quickly. Enter social media local sites like Yelp and Foursquare, which have turned tagging and reviewing local merchants into a game. Getting hundreds of thousands of people to do the work to create up-to-date local content has always been the missing link. And the fact that services like Foursquare make it not only easy, but fun, to use your GPS-enabled phone is the final piece of the puzzle.

Why is this important to national marketers? Because, like politics, all marketing is local. Papa John’s advertisements during various national sporting events had me thinking pizza. So my next step was to find the local Papa John’s. While I was going through the online ordering experience (which is fantastic), I decided to check out this Papa John’s Yelp rating, and was very disappointed to find that after seven reviews, my local Papa John’s only had one star and a number of customer complaints. That would usually have led me to pick someplace else to order from, but I wanted to see if the delivery service was as bad as Yelp said.

So I ordered. After an hour with no pizza, I decided to call the Papa John’s that I’d ordered from, but no one picked up the phone. I called multiple times; still no answer. An hour and a half after ordering, my cold order arrived — or at least, part of my order.

We all know that customer service is always important, but what I learned from Yelp was that my experience was not an isolated incident for my local Papa John’s. I also developed an even deeper trust for Yelp reviews when it comes to making service decisions. For Papa John’s, Yelp offers an opportunity to keep up with what people are saying about its stores locally, so the company can best capitalize on the money it spends to advertise nationally. In short, blending local reputation and national advertising will be key to digital marketing success.

Source: Mediapost Online Spin – Social Media Will Finally Make Local Marketing Work

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by Mike May, Wednesday, March 10, 2010

A lot of ESPs are now offering share-with-your-network (SWYN) functionality, and I can attest first-hand that inside the email industry we’re pretty excited about the email-social media integration that SWYN affords. “It’s like forward-to-a-friend on steroids,” we (collectively) say. Instead of subscribers passing your message on to a friend or a handful of department colleagues, they can now push it out to their 350 Facebook friends or 1200 Twitter followers. What a huge lift for your readership and ROI metrics, right?

Maybe — for now, anyway. Social sharing is appealing for marketers (email and otherwise) because it removes a lot of the friction from word-of-mouth marketing, and can amplify an audience exponentially. We’re all suddenly very organized about learning now to build campaigns optimized for SWYN functionality, tapping into the huge viral lift social media affords.

I was an analyst with Jupiter Research from 1999 to 2001, and if I had a nickel for every startup that brought in a PPT deck with the word “viral” at the top of the marketing section, I certainly wouldn’t have as many regrets about where my stock options ended up. Then viral went out of vogue for a stretch, when it became pretty clear that for most companies it wasn’t usually a marketing tactic, but a marketing substitute.

Now viral is back, made more appealing (and seemingly achievable) than ever through social networks. Let’s play it forward a few years. What if it actually works? What if a sizable chunk of your Facebook and Twitter subscribers start passing along your messages? If you crack the code, so have your competitors, so your subscribers will be passing along other messages as well. And the hundreds of millions of other social media denizens will also be dumping the contents of their inboxes into the socialsphere. If all your Facebook or Twitter or LinkedIn friends pushed just 1% of their inbox into your news feed every day, on top of what they’re already sharing, how long before your preferred social network would be too cluttered to be of use?

If that happens, we’ll have on our hands a success disaster not seen since the heyday of spam. At the height of the spam epidemic, email itself was threatened with obsolescence. The channel was so easy — and frictionless — to penetrate that the legitimate messages from disciplined marketers were either buried, or wrongly lumped into the same offending category. As email marketers — legitimate and shady alike — clambered to reach the top, they caused an avalanche that blocked the high road.

We may be in danger of causing a similar avalanche in social channels today. Last month Edelman’s Trust Barometer Survey was released, and the findings were troubling for marketers lined up at the frontier of social media as if it were the Oklahoma border in 1889. “The number of people who view their friends and peers as credible sources of information about a company has dropped from 45% to 25% since 2008.” CEO Richard Edelman believes that social media “absolutely” contributed to the decline.

So what are we as email marketers to do?

1. Keep the long view. Let’s keep pushing forward and carving out our own best practices in social networks, while at the same time being mindful of the big picture and the state of the channel.

2. Look ahead, remember behind. Even though we’re not the only ones interested in marketing in social networks, I believe we’re uniquely qualified — through our experience in handling the spam crisis — to take a leadership position in social marketing as well. Let’s not forget what we’ve been through. Our experience may be called on again.

3. Don’t abandon the one who brought you to the dance. SWYN may be FTF on steroids, but FTF is pretty awesome even without the steroids. Don’t stop writing messages that are arresting and targeted enough to compel some action. Sometimes the extra effort required to share individually makes all the difference to credibility and ROI.

Source: MediaPost Publications -  SWYN Vs. FTF: Does Social Sharing Remove Too Much Friction?

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Looking for ways to improve brand recognition, demonstrate expertise and attract new business leads? If you have compelling content to share, hosting a webinar is a relatively quick, easy and inexpensive option…if you know what you’re doing.

Follow these 10 tips for the path to a foolproof webinar.

Tip #1 – Clearly Define Your Target Audience and Webinar Goals

Looking to educate new clients? Trying to establish thought leadership on a particular topic or with a specific audience? Focused on generating new sales leads?

Knowing the answers to these questions and clearly outlining your webinar goals will help to craft the content and prove essential when it comes time to select your webinar conferencing software/service provider.

Tip #2 – Use Tip #1 to Drive Selection of the Right Webinar Software/Service Provider

Selecting the right webinar provider  will make or break your webinar. A few webinar providers worth considering are On24, Citrix gotoWebinar, and Cisco WebEx, just to name a few.

The truth: there is no right or wrong webinar provider. The best webinar provider for your needs will depend on what you’ve already defined as your webinar goals in Tip #1.

When considering each provider, openly share your webinar goals with the provider. The provider can then help steer you toward the appropriate product for you and address key considerations like adding a toll-free conference bridge (so webinar participants won’t be charged to attend the webinar), your anticipated number of attendees (some providers cap at 1,000 or less), how interactive you’d like the webinar to be (e.g., polls, surveys, etc.) and whether or not you will want an on-demand, recorded version post-event.

Tip #3 – Don’t Rush Through Creating Your Webinar Registration Form

You’ve got the date, time and webinar provider selected and are ready to get the word out. Although it’s tempting to rush through webinar registration form set-up so you can start sharing the news, it’s important to take a strategic approach to building your form.

Again, back to Tip #1 – if you’re looking at this as a potential lead gen effort, you’ll want to select the form fields that will capture all relevant information. Consider your long-term goals – do you anticipate issuing additional research on this topic? Hoping to make this webinar a series? Consider adding a checkbox for registrants to opt-in to future research and webinar invitations.

Finally, treat your registration page like… a registration form page. The same optimization tactics apply like using minimal form fields and keeping form visibility above the fold.

Tip #4 – Make a ‘To Do’ Timeline & Send it to Everyone

Now that your registration form is up, it’s countdown to Webinar Day. To stay organized, create a master to-do list including everything from marketing pushes to technical tasks.  Date and assign these items. The sooner everyone knows what’s required of him/her, the more time you have to gauge pre-webinar marketing efforts and troubleshoot forgotten items.

Create a separate Excel tab or document for the day of the webinar. Outline a play-by-play of everything to be done prior to hitting the ‘Live’ button so there’s zero confusion as to when and who is supposed to hit record, mute, etc.

Tip #5 – Get the Word Out!

With the to-do timeline you’ve created in Tip #4, you should already know the how and when of spreading the word.

Don’t be shy about promoting your webinar – send an E-mail to your existing subscriber base if you have one or consider renting an E-mail list or running an ad. Mention the webinar on your Web site. Tweet, blog and spread the world in your online communities and forums like Twitter, Facebook and LinkedIn.

Tip #6 – Friend Your Webinar Provider Account Rep

As the webinar draws near, make friends with your account rep – the more they know about your webinar, the better they’ll be able to help make your webinar a success. And, knowing someone is a phone call or E-mail away should anything go wrong provides invaluable comfort the day of the webinar.

Tip #7 – Practice, Practice, Practice

The week leading up to the webinar, set aside a daily one-hour window for practice. Begin with practicing the basics of giving controls, recording and launching interactive features like questions and polls. Later in the week, invite attendees (coworkers) to mimic the webinar experience for both the presenter and the audience. Your presenter also gets extra practice, which is always a plus.

Tip #8Designate at Least One Person as Day-Of Tech Support

Technology + People = Problems. During the webinar, make sure to have someone monitoring the questions box for anyone who is expressing difficulty with audio or visual. Although many issues will be relative to the user’s own device, it can still alert you to larger issues and will send a positive, professional message to attendees.

Also check the E-mail address used as the default address to send the registration confirmations. Many attendees experiencing trouble will try and E-mail this address the day of the event for some last-minute help.

Tip#9 – Thank Attendees for Attending & Share with all Registrants the On-Demand Version within 48 Hours

Whether or not a person attended the webinar, it’s good practice to send a link to your on-demand version to all attendees and registrants within 48 hours, when the presentation is still fresh in their minds. You may also consider sharing the presentation slides using SlideShare or another online presentation sharing site.

Tip #10 – Get Your On-Demand Version and Additional Webinar Questions on your Web Site

Want to continue the webinar buzz after it’s over? Consider posting answers to all webinar questions you weren’t able to attend on either your company blog or Web site. Hoping to continue to use your webinar to show thought leadership and gain additional leads? Make sure to post your on-demand version to your site with a registration component.

Source: Business.com – 10 Top Tips for a Foolproof B2B Webinar

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Online TV Viewing For Catch-Up

Posted by: admin | Comments (0)
Online TV Viewing For Catch-Up
Jack Loechner, Feb 25, 2010 08:15 AM
According to Nielsen’s online panel data of U.S. visitors to online TV sites in the last 30 days, when it comes to viewing behavior, demographics, and ad effectiveness, those watching online TV Network video are closer demographically to DVR users by gender breaks, but closer to the general online population relative to age, reports Jon Gibs, VP for Insights, Online and Cross Media.Americans are consuming more and more video on TV, Web and Mobile according to the recent Nielsen A2/M2 Three Screen Report, but the broader usage patterns suggest that online video is a replacement of DVR use, or used by those who do not have immediate access to TV. TV network content online is used to catch up with programming, and not typically as a replacement for TV viewing, as results from the email survey showed.

Reasons For Watching TV Shows On The Internet
Reason % of Respondents
Forgot to watch a specific episode when it aired on TV

54%

Catching up on the current season of programming because I missed a large number of episodes

47%

Catching up on a past season of a program before the next season airs

33%

Forgot to record a specific episode with my DVR or TiVo when it aired on TV

32%

Other member of my household watching another program at the same time

18%

Watch TV programming online when I am at work

12%

Watch TV programming online when I travel

12%

Source: The Nielsen Company

Online TV Network consumption appears to be an activity set aside in specific sessions from most other online activities, says the report. For those who go online to watch TV shows, that activity dominates that particular online session, with women and the 18-34 group spending the biggest parts of their sessions on network viewing:.

Time Watching Video On Broadcast Site When Session Involves Broadcast Site Viewing
Viewers % Session Time Watching
Average of all

73%

Men

75%

Women

69%

Age Groups

2-11

50%

12-17

71%

18-24

78%

25-34

79%

35-49

69%

50-64

68%

65+

59%

Source: The Nielsen Company

While many of us may watch TV with friends or family members, the viewing of TV shows online proves to be a rather solitary activity. This may change as internet connectivity to our main TV screens becomes more ubiquitous, but right now, the majority of online viewers prefer to be alone.

Frequency of Watching TV on the Internet With One or More Other People
Frequency % of Respondents
Never

49%

Rarely

35

Often

7

Frequently

7

Always

3

Source: The Nielsen Company

TV commercial spots reused online appear to have more impact on recall and likeability than creative just designed for online, as noted in a case study with food and beverage ads.

Recall In F & B Category on Premium Video Sites (% of Respondents)
Ad Type General Recall Brand Recall Message Recall Likeability
Repurposed TV ad

55%

46%

31%

24%

Web original ad

47

40

21

23

Web original flash animation

34

31

19

14

Source: The Nielsen Company

The writer concludes that “This look into the similarities and differences of TV viewing on the web should be a reminder to brand managers that ‘context’ is just as much king these days as content.”

And, to put Online viewing in perspective, another recent Nielsen report finds that the number of unique viewers of online video increased 5.2% year-over-year from 137.4 million unique viewers in January 2009 to 142.7 million in January 2010.

Overall Online Video Usage (U.S.)
January 2010 Year-Over-Year Month-Over-Month
Unique Viewers (000)

142,668

5.2%

3.8%

Total Streams (000)

11,061,458

5.8%

3.1%

Streams per Viewer

77.5

0.5%

-0.8%

Time per Viewer (min)

188.7

5.7%

-2.3%

Source: The Nielsen Company
Top U.S. Online Brands Ranked by Total Streams (January 2010)
Rank Video Brand Total Streams (000) M-O-M Streams % Growth
1 YouTube

6,622,374

3.0%

2 Hulu

635,546

0.1%

3 Yahoo!

221,355

-9.2%

4 MSN/WindowsLive/Bing

179,741

27.3%

5 Turner Sports and Entertainment Digital Network

137,311

-3.5%

6 MTV Networks Music

131,077

31.7%

7 ABC Television

128,510

71.3%

8 Fox Interactive Media

124,513

-0.7%

9 Nickelodeon Kids and Family Network

117,057

9.3%

10 Megavideo

115,089

3.7%

Source: The Nielsen Company

Among the top Web brands ranked by unique viewers in January, Disney Online was the fastest growing month-over-month, increasing 23.3%. Facebook and MSN/WindowsLive/Bing were the second and third fastest growing, increasing 18.6% and 15.6% month-over-month, respectively.

Top U.S. Online Brands Ranked by Unique Viewers (January 2010)
Rank Video Brand Unique Viewers (000) M-O-M Viewers % Growth
1 YouTube

112,642

6.7%

2 Yahoo!

26,081

-5.3%

3 Facebook

21,529

18.6%

4 MSN/WindowsLive/Bing

15,645

15.6%

5 Hulu

15,256

11.9%

6 Fox Interactive Media

11,450

4.9%

7 Google

10,567

2.5%

8 CNN Digital Network

10,385

11.6%

9 ESPN Digital Network

8,995

6.2%

10 Disney Online

8,066

23.3%

Source: The Nielsen Company

For additional information from Nielsen and this study, please visit here.

Source: MediaPost Research Brief – Online TV Viewing For Catch-Up

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by Laurie Sullivan

Twitter plans to launch an advertising platform in about a month, according to Seth Goldstein. The chief executive officer and co-founder of socialmedia.com led a panel Monday focused on the next wave of interactive advertising at the IAB Annual Leadership Meeting 2010 in Carlsbad, Calif., that shed light on Twitter’s strategy.Declining to confirm exactly when Twitter would release the platform, Anamitra Banerji, head of product management and monetization at Twitter, told MediaPost following the panel that “we are working on an ad platform, but it’s only in the test phase.”

During the panel, Banerji presented a chart that demonstrated peaks and the total number of tweets during the Super Bowl. One blue line represents tweets about the game. The red line represents tweets about brands and ads during the game. A spike during the final touchdown of the game corresponds to 50% of tweets on Twitter at that moment.

Twitter sees this sort of user behavior across the site all the time, Banerji said. “People are constantly talking and engaging with brands, sharing their feedback,” he explained before the panel transitioned into a question-and-answer session. “What if brands start to participate? What would the chart look like then?”

There’s a movement in Twitter to include hash tags in tweets to suggest the messages represent ads. Banerji said when Twitter launches an ad platform, the company will make it “explicitly clear that a sponsor” paid for the ad, and make it “relevant and useful, so the user doesn’t think of it as an ad.”

Banerji called the hash tag ads a “workaround,” for now. Twitter engineers have a better idea what will and won’t work, he said.

Goldstein, who also co-chairs the IAB social media committee, coaxed Banerji to share details on the “imminent” Twitter ad platform by asking questions such as “you were at Overture before, so what did you learn from that experience” when it comes to “developing the first search ads you’re putting into Twitter?”

“Innovate very, very quickly, before someone innovates on top of you,” Banerji said. “And be very, very focused on execution. Just be dedicated to your own roadmap and don’t worry so much about what’s happening around you.”

Goldstein also asked, you will “likely in the next month or so offer Twitter owned and operated ads, perhaps?” to which Banerji replied, “that’s right.”

Completing the question, Goldstein asked how Twitter will manage that while supporting the ability to let a “thousand flowers bloom around the ecosystem?”

“We don’t think of ourselves as a Web site — essentially it’s a platform,” Banerji said. “We don’t really control the ads or the way the tweets are viewed and then consumed. We are completely open around other people innovating around us. Ultimately, publishers should have choice. But the one area of concern for us — and that’s if bad ads get identified in Twitter — it’s a problem for us in the long term. So, we should do whatever we can to encourage positive behavior.”

Source: Online Media Daily – Twitter Ad Platform ‘Imminent’

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